Terms and Conditions for Acquiring Medical Virtual Assistant Services

1. Introduction

These Terms and Conditions (“Terms”) govern the acquisition and use of services provided by Vital Virtuals (“Company”), a provider of medical virtual assistant services. By engaging our services, the client (“Client”) agrees to comply with and be bound by the following terms and conditions.

2. Services Provided

The Company agrees to provide the Client with virtual medical assistant services, which may include but are not limited to:

Appointment scheduling
Patient follow-up calls
Medical transcription
Prescription refills
Administrative support
Medical Biler
Dental VA
RCM

3. Client Obligations

The Client agrees to:

Provide accurate and up-to-date information necessary for the provision of services.
Ensure that all information shared with the Company complies with applicable laws, including patient privacy and data protection regulations.

Promptly communicate any changes in their requirements or instructions for the services provided.

4. Fees and Payment

The Client agrees to pay the fees for the services as outlined in the service agreement or invoice.
Payment terms are net 3 days from the date of invoice unless otherwise agreed in writing.
Late payments may incur a late fee of 5% per month on the outstanding balance.

5. Confidentiality and Data Protection

The Company agrees to maintain the confidentiality of all Client information and patient data.

The Company will comply with applicable data protection laws, including but not limited to HIPAA (Health Insurance Portability and Accountability Act) and GDPR (General Data Protection Regulation) where applicable.
The Client is responsible for obtaining all necessary consents and authorizations for the Company to process personal data.

6. Term and Termination

This agreement will commence on the date the Client first engages the services and will continue until terminated by either party.
Either party may terminate this agreement with 30 days’ written notice.

The Company may terminate the agreement immediately if the Client breaches any of the terms and fails to remedy the breach within 14 days of notice.

7. Liability

The Company will use reasonable efforts to ensure the accuracy and reliability of the services provided but does not warrant that the services will be error-free.

The Company’s liability to the Client for any claims arising out of this agreement will be limited to the fees paid by the Client in the 12 months preceding the claim.

8. Indemnity

The Client agrees to indemnify and hold the Company harmless from any claims, damages, losses, or expenses arising out of the Client’s use of the services, except to the extent caused by the Company’s gross negligence or willful misconduct.

9. Amendments

The Company reserves the right to amend these terms and conditions at any time. Any amendments will be communicated to the Client in writing and will take effect 30 days after such notice.

10. Governing Law

This agreement shall be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of law principles.

11. Dispute Resolution

Any disputes arising under this agreement shall be resolved through negotiation between the parties. If the dispute cannot be resolved through negotiation, it shall be submitted to mediation before resorting to litigation.

12. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between the parties and supersede all prior agreements, understandings, and representations.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Waiver: No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.