Handles all front-desk and patient-facing administrative functions to ensure smooth daily clinic operations.

Key Responsibilities:

• Answer incoming calls and respond to patient inquiries professionally
• Schedule, reschedule, and confirm patient appointments
• Verify patient demographics and insurance information
• Manage patient check-in and check-out processes
• Coordinate with clinical staff to support efficient patient flow
• Handle voicemails, emails, and text communications
• Maintain accurate and up-to-date patient records in the EMR/EHR
• Collect copays and provide basic billing information when needed

Provides real-time clinical documentation support to healthcare providers during patient encounters.

Key Responsibilities

• Document patient histories, chief complaints, and review of systems
• Record physical exam findings and provider assessments
• Accurately document dental treatment notes during procedures
• Enter diagnoses, procedures, and orders into the EMR/EHR
• Track lab results, imaging, and follow-up tasks for providers
• Ensure documentation is complete, timely, and compliant with clinical standards
• Maintain strict patient confidentiality and HIPAA compliance

Manages the billing and claims process to ensure timely and accurate reimbursement.

Key Responsibilities

• Submit medical and dental insurance claims accurately and on time
• Review and correct claim rejections and denials
• Post payments and reconcile patient accounts
• Verify insurance eligibility and benefits
• Communicate with insurance companies regarding claim status
• Generate patient statements and manage outstanding balances
• Ensure compliance with coding standards and payer guidelines
• Coordinate with front desk and clinical teams to resolve billing issues

Secures insurance approvals required for medications, treatments, and procedures.

Key Responsibilities

• Submit prior authorization requests to insurance companies
• Gather and submit required clinical documentation
• Follow up on pending authorization requests
• Communicate approvals, denials, or additional requirements to providers and staff
• Track authorization status and manage timely renewals
• Coordinate with pharmacies, clinics, and insurance providers
• Maintain accurate authorization records in the EMR/EHR
• Ensure compliance with payer-specific requirements