May 21, 2025 | Uncategorized
Two weeks after a routine gallbladder removal, one of our client’s patients landed back in the ER. Dehydrated. In pain. Confused about discharge instructions. It was preventable. The clinic in question—a small, fast-moving general surgery practice in Arizona—had solid... 
May 20, 2025 | Uncategorized
She didn’t call it burnout at first. When a licensed professional counselor (LPC) in Missouri reached out to us last year, she just said she was “dropping balls.” Missed a few follow-ups. Forgot to log a session. Let a few intake packets pile up in her inbox. But... 
May 19, 2025 | Uncategorized
Six months ago, a solo trauma therapist in Austin reached out to us in a panic. Her cancellation rate had spiked to 35%. New clients were ghosting after the first session. Her EMR’s automated reminders weren’t cutting it — in fact, some clients were blocking... 
May 15, 2025 | Uncategorized
“I feel like I’m running two separate practices,” Dr. Chen confessed during our initial consultation. Her six-chair dental practice in suburban Portland had implemented an online booking system last year, hoping to reduce front desk calls and... 
May 14, 2025 | Uncategorized
Last month, I sat across from Dr. Levine, a frustrated dermatologist whose small but growing practice was drowning in uncollected claims. “We hired a virtual biller three months ago,” he told me, rubbing his temples. “Our claims denial rate has... 
May 13, 2025 | Uncategorized
Last month, one of our dental clients in Arizona called me in a panic. They’d just implemented an AI chatbot on their website and patient portal, convinced it would revolutionize their front office operations. Three weeks later, their patient satisfaction scores... 
